Insights

Communication and Its Importance in Telecommunications

Communication involves the exchange of thoughts, messages, opinions, or information, shaped by factors such as environment, medium, behaviour, tone, and shared understanding. In the realm of telecommunications, maintaining a clear and echo-free network is crucial for effective interaction.

At Scaffnet, we are dedicated to delivering optimal voice quality for our users. We focus on key metrics including R-factor, Packet Drop Count, Error Packet Count, Latency, and Packet Delay Variance to ensure top-tier performance.

Our advanced call routing mechanism dynamically selects the best medium to match customer expectations. By prioritizing these critical parameters, we guarantee superior communication quality, enriching the overall customer experience.

Grading Supplier Networks: A Comprehensive Approach

Just as the Gemological Institute of America (GIA) evaluates diamonds based on the 4C’s—Carat, Clarity, Cut, and Colour—we at Scaffnet apply a similar approach to assess the quality of our suppliers’ networks. Unlike conventional metrics like ASR (Answer Seizure Rate) and NER (Network Effectiveness Ratio), which focus solely on efficiency, we prioritize evaluating network quality.

Our key parameters for grading supplier networks include:

Efficiency
Quality
Cost Effectiveness
Capacity
Operational Friendliness

By emphasizing these factors, we not only enhance network efficiency but also strengthen credibility with our customers. Scaffnet’s holistic evaluation transcends standard metrics, ensuring that even if efficiency metrics fluctuate, the true essence of network quality is accurately represented.

Every call routed through Scaffnet’s network undergoes grading based on these parameters, guaranteeing that suppliers meet customer expectations. This comprehensive approach prevents negative experiences, sustains customer confidence, and distinguishes us in a competitive market.

The Ford Model-T revolutionized the automobile industry in 1908. By 1918, it dominated half of the US car market, but production ceased in 1927 due to better alternatives—a testament to the power of innovation.

In wholesale voice, routing is crucial for traffic termination. A network with no traffic might face issues either within its own infrastructure or its suppliers’. The key to resolving this lies in the routing mechanism deployed.

Some routing mechanisms include:
Static Routing: Fixed routes with no changes.
Dynamic Routing: Adapts to changing network conditions. Examples:
Simple Equation Based: Converts input parameters into a unique value for routing decisions.
Linear Programming: Provides a realistic fit for given situations, considering dynamic constraints.

Other advanced techniques exist, but Scaffnet’s innovative routing mechanism stands out. Though details are confidential, it surpasses most methods, adapting to customer traffic patterns to meet expectations.

Scaffnet leverages innovation to solve routing issues effectively.

Transforming Supplier Selection in the Evolving Wholesale Voice Market

Over the past decade, the wholesale voice market has seen remarkable growth, with an increasing number of players entering the industry each year. Supplier selection has become a critical factor in delivering exceptional customer service. Unlike earlier times, when traffic was routed through a single operator, today’s market offers a wide range of options. However, not all operators deliver optimal quality or opportunities.

At Scaffnet, we leverage an advanced supplier grading system and a state-of-the-art routing mechanism to align supplier capabilities with customer expectations. By continuously evaluating and adapting to dynamic network conditions, we ensure superior services at competitive rates. This proactive approach eliminates revenue losses caused by factors such as false charging and subpar quality, solidifying our commitment to excellence.

Do you use a Support Network with all of these features and more?

Welcome to Scaffnet (Scaffolding Networks). At Scaffnet, you get quality at competitive cost. In a competitive environment, we would like to be your scaffolding to achieve quality.